Processing Online Bookings

Summary: This article provides instructions on how to process online bookings.

Once the user has successfully booked a unit from the website portal, a booking entry will be created in the system with Pending status (see Booking Phases above).

To process a pending booking entry:

1. In the list of bookings page, select a booking entry and click View.
2. If the booking entry will be modified, click Edit Booking, otherwise proceed to the next step. See next section for adding additional reservations, addons, and fees.
3. To approve booking, click the Approve Booking button.
4. To request payment, click the For Payment button, otherwise, click the Cancel Booking button.
5. The booking status will be changed to either For Payment status if confirmed or Cancelled status if cancelled.
6. Once confirmed, a billing entry will be created in the Bills section with Pending status, and a payment entry in the Payments section with pending status.
7. Once payment has been settled by the user, the booking entry status will change from FOR PAYMENT to FULLY PAID or PARTIALLY PAID. This will also change the status of the bill from pending to completed and the status of the payment from unprocessed to completed.
8. To add a user payment manually, click the Add Payment button. To cancel the bill, click the Cancel Bill button.